Bitlocker Recovery is an added protection to your laptop devices. When it appears, it means the device may have determined a change was detected and it locks the device until the Unlock Key is inputted.
The Bitlocker Screen will direct you to the website https://aka.ms/aadrecoverykey that you will go to on our phone’s web browser. You will login with your Work Email Address and Email Password. After verification, it will take you to the Recovery Screen and once the Devices are loaded, you will select your device and click on Get Bitlocker Key. It will give you the Unlock Key and you will enter this on your laptop and it will unlock the device and allow you to get back to your Desktop.
If the method above still causes issues, please submit a Technical Support Ticket.
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