Dell Laptop Has Issues Opening Attachments

Created by Donald Maher, Modified on Fri, 22 Mar at 12:25 PM by Donald Maher

The Dell laptops we order can sometimes come with a program called "File Secure" made by a company called Seclore. It can cause issues opening attachments from within Outlook and trigger a false positive in our antivirus software. "File Secure" is not needed in our environment and can be removed. If you are having issues, this article will walk you through how to remove the software. 


Instructions to use article templates


Create a step-by-step guide


Step 1: Open the start menu

  • Open the start menu


Step 2: Go to Settings


Step 3: Open Apps one the left.


Step 4: Uninstall Seclore

  • Scroll down until you see "Seclore" 
  • Click the 3 dots on the right and select "Uninstall"
  • Follow the prompts to uninstall the software.



Use the callout cards to highlight anything important about any of the steps mentioned above




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