Issue - Calls from Phone System going to my direct Voicemail

Created by Mike Nelson, Modified on Fri, 17 May at 11:46 AM by Mike Nelson

Issue

Calls from the Phone System call queues are showing answered on my Cell Phone and going directly to my Voicemail on the phone.


Solution

Open your Settings App on your Cell phone and scroll down to Phone. Towards the bottom select Live Voicemail and turn it Off.


iPhones come with the Live Voicemail turned on automatically. Once this feature is turned off, the Calls from the Phone System will act accordingly and go to the proper Voicemail email group. Please note, the cell phone call log may show the calls as "Missed Calls" but its okay.

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