How to create a Ticket

There are two main ways to submit a ticket for IT support in your healthcare company's Freshdesk system:

1. Through the Online Portal:

Here's how to navigate it:

Access the Freshdesk Helpdesk portal

• Utilize the search bar within the Help Widget to browse through existing Knowledge Base articles for potential solutions to your issue.

• If a solution isn't found, the Help Widget might offer a "Get in touch" option. This will likely initiate a chat or form to further describe your problem and submit a ticket.

2. By Emailing Helpdesk@yourhealth.org:

This is a straightforward method:

• Compose a new email and address it to Helpdesk@yourhealth.org 
• In the subject line, briefly describe your issue (e.g., "Slow computer performance in Radiology department").
• Within the email body, provide a clear and concise explanation of the problem you're facing. The more details you include, the faster your IT support team can diagnose and resolve the issue. Here are some helpful details to consider including:
• A brief description of your department.
• The specific equipment or software you're having trouble with.
• Any error messages you're encountering (copy and paste the exact text if possible).
• Steps you've already tried to troubleshoot the problem.

Additional Tips:

Regardless of the method you choose, be sure to include your contact information (name, department, email address) in the ticket for easy communication with the IT support team.

Attach relevant screenshots or files that might help illustrate the problem you're facing.

By following these steps, you can easily submit a ticket our new Freshdesk system and get the IT support you need.