Method 1:

You will need to contact your Region's Regional Director of Training and Education (RDTE).

Method 2:

After you enter an email address and security questions on the Security Questions tab of the Update User Profile page, you can reset your password yourself. You can also recover your username if you forget it.

1. On the athenaOne login page, click Forgot password?.
   The Reset Your Password page appears.
2. Username — Enter your username and click Next Step.
   athenaOne sends a security token to the email address associated with your username on the Update User Profile page. You will use this security token to reset your password.
   The security questions that you set up on the Update User Profile page appear, one by one.
3. Answer each security question in the text box provided, clicking Next Step each time.
   Note: If you answer any security question incorrectly more than four times, you must wait 15 minutes before you can try to reset your password again.
4. Do not close the athenaOne login window. Locate the athenaOne email that contains the security token. Copy the token from the passwordreset email message.
   
5. Security Token — Paste the security token into this field and click Next Step.
6. Create and confirm a new password. Enter the new password in the New Password and Confirm Password fields.
   The login page appears.
7. Click Reset.
   A confirmation appears notifying you that your password was successfully reset.
8. Log in to athenaOne with your username and the new password that you created.